Shipping

We have been shipping and receiving truck and auto accessories since 1977. Having long-term relationships with our vendors and having millions of dollars of on-site inventory, we understand the importance of shipping product accurately and safely because that’s what we do.  

Delivery Times

We do our best to make sure that we have most items in stock so that we are able to ship product quickly and efficiently. Our goal is 3-5 days from the order date. However some special order products may take an extended time based on availability estimates from our vendor partners.

Our quick delivery chart should provide some timing estimates based on your province. We have been selling across the country for years and our freight partners have a wide network for deliveries. The following chart provides you with an estimate based on our experience. As a Canadian group selling and shipping for decades, we don’t like to over-promise. These are estimates based on experience.

AB, SASK, BC, MB

1-3 Business Days

ONT, QC

3-5 Business Days

NL, PEI, NB, YT, NT, NU

5-7 Business Days

 

Our Freight Partners

Please note that delivery time is only an estimate, we have been working with our freight partners for years trusting them with delivering our product from the coast of BC to the coast of Halifax. If we experience unexpected delays, one of our customer service representatives will reach out to you via email.  


How to track your order

A tracking number will be sent to your email address when your order is ready to ship.


Signing on Delivery / Freight Damage

We recommend all deliveries are signed and inspected by an adult, preferably by the person who made the order. This step ensures that you are confident that the product is damage free, accurate and most importantly 100% what you want. Should the product have damage or not be correct, not accepting the product and contacting one of our experts will help you to find a solution quickly.


Local drop off or pick-up options

We are proud to have a number of Raven store locations along with our affiliate locations that can provide easy pick-up or easy return should you require assistance. Please contact our customer service experts to identify a location in your region.  If we don’t have an affiliate in your location today, don’t worry because we can still find a solution that is easy and efficient, plus we are always growing our network. 


Final Destination Changes

We appreciate that on occasion people need to re-route the final destination of the product. Call our customer service team and we will identify the best solution with our freight partners. Additional charges may apply. 

If you are unavailable to receive your order, it will be held at the nearest freight depot for a period of time. Each freight company has a different holding period so if the product is not picked up, an additional charge will incur to ship the product back to one of our affiliate locations. 

*Customers may be required to pay to have their order re-shipped if it has been re-routed back to one of our drop-off locations.


Tracking

Once our Internet Sales Team sends you your tracking number, you can use it to track your order. Here are the links to our freight partners tracking pages.

>> Canada Post

>> Purolator

>> Loomis Express

Have a product question? Want to track your pickup order? Contact our sales team.

Phone: 1-866-728-3648

Email: info@raventruck.com

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